Do you need assistance or information about our courses and experiences?
The team at Underwater Academy Europe is here to provide you with fast, professional, and personalized support.
Whether you are looking for information about diving, freediving, or Mermaid programs, we are ready to help you choose the best path for your needs.
Support Hours
Our customer support service is available at the following times:
🕘 Monday to Friday: 08:30 – 17:30
🚫 Saturday, Sunday, and public holidays: closed
👉 Requests received outside working hours will be handled on the next business day.
Response Time
We guarantee a response within:
⏱ 24 / 48 working hours
Our goal is to provide clear, complete, and timely answers.
How to Request Support
To receive assistance, you can open a support ticket online.
👉 Support is available in:
Click the link on this page to submit your request:
👉 Request support
Course & Booking Support
Our team can assist you with:
- information about PADI courses
- choosing the right training path
- bookings and availability
- pre-course and post-course support
- technical and organizational assistance
👉 A service designed to make your experience smooth and stress-free.
FAQs
Yes, support is available in both English and Italian.
You can open a ticket using the link on this page.
English
Italiano
Yes, we provide full support for diving, freediving, and Mermaid courses.
No, customer support is available Monday to Friday only.
Yes, we assist with course selection and booking.